Current-state workflow map
The real sequence: trigger, owner, tools, source data, handoffs, exceptions, and manual work.
Specialist service: Workflow Audit
The Workflow Audit: decide before you automate
A Workflow Audit maps the real process, estimates the manual admin and names the risks. Then it decides whether to build, fix first or leave it alone for now.
What you get
A clear build, fix or wait decision
The output should stand on its own. If the right answer is not to build, the audit still gives you the map and reasoning behind that decision.
Manual admin and ROI estimate
A visible calculation using your inputs where possible, or public labour-cost proxies when exact costs are unknown.
Opportunity scorecard
The shortlisted workflows ranked by value, complexity, risk, and readiness.
Build, fix, or wait recommendation
A clear decision before implementation is proposed, including the reasons not to automate yet.
Risks and what could go wrong
What can break, what still needs human review, and which alerts or fallback paths are required.
Scoped build path
If the numbers and workflow stability support a build, Fairlight can propose the implementation separately.
How it works
Start with a conversation, not a tool list
Fairlight scopes the Workflow Audit only after the free conversation shows there is enough repeated value to investigate.
- 1
Free conversation
Free. Bring one painful workflow, the tools involved, and a rough weekly time cost.
- 2
Workflow Audit scope
If the workflow is worth investigating, the paid Workflow Audit is proposed in writing after the call.
- 3
Map and score
Fairlight maps the current state, names the manual drag, scores the opportunity, and tests the ROI case.
- 4
Decision
You leave with a build, fix, or wait recommendation. A build proposal appears only when the case supports it.
ROI screen
The numbers have to earn the build.
Even a simple workflow can carry visible value when it repeats every week. The audit checks whether the value survives the real-world exceptions, tool costs, and human review points.
Modelled example
Time
20 minutes x 15 runs/week = 5 hours/week
Annual value
5 x $64.50 x 48 weeks = $15,480/year
This is a modelled scenario using the ABS professional labour proxy. It is not a guaranteed saving.
Proof assets
Check the evidence before you book.
Scenario case studies
Review two illustrative cases with before state, audit finding, modelled ROI, risk notes, and wait rules.
Open asset
Sample audit output
See the kind of map, scorecard, risk notes, and recommendation the audit should produce.
Open asset
Savings calculator
Estimate whether one manual workflow is expensive enough to deserve scoping.
Open asset
Workflow examples
Compare before and after scenarios for intake, onboarding, and billing follow-up.
Open asset
Fit check
Check team size, repeatability, tools, decision access, and no-build rules before a call.
Open asset
When to wait
Good audit output includes reasons not to automate.
Buying automation too early usually means automating disagreement, missing data, or a process the team is about to change.
- The workflow changes every month.
- Nobody owns the source data.
- The work is irritating but too rare to pay back.
- The team wants AI before agreeing the actual process.
- A checklist, template, or simpler tool setup would solve the problem first.
Questions buyers ask
Workflow Audit FAQ
What is a Workflow Audit?
A Workflow Audit is a Workflow Audit that maps one or more service-business workflows before automation is proposed. It identifies manual drag, source data, risks, ROI logic, and whether the next step is build, fix, or wait.
Is the Workflow Audit the same as an automation build?
No. The audit is the decision step before the build. It should be useful even if you choose not to hire Fairlight for implementation.
How much does the Workflow Audit cost?
The Workflow Audit is proposed in writing after the free conversation because scope depends on people, tools, handoffs, data sources, and edge cases. Fairlight does not publish a price for the Workflow Audit; it is scoped and priced after the free conversation.
What happens after the audit?
If the workflow is ready and the numbers support it, Fairlight can propose a scoped build. If not, the recommendation may be to fix the process, clean up tools, or wait.
Next step
Bring the workflow that feels expensive.
We will test whether it deserves a Workflow Audit. If the process needs fixing first, that is the answer you should get before paying for a build.